By using these websites the End user/Buyer confirms that he is informend with and agrees with General terms and conditions and all other business items.

Loella d.o.o. reserves the right to change or add to General business conditions at any time. The changes are valid from the day that they are published on web page https://kofezita.com/.

The Seller is Loella d.o.o., located in Osijek, Poljski put I 8, OIB:48710313045.

The User is a visitor to these pages, and The Buyer is a visitor who fills out the eletronic order and makes a payment via internet banking or by credit card.

We deliver via the MBE delivery service, and in most cases, the goods are sent for delivery on the same or the next working day after receiving the order.

Owner of registered domain kofezita.hr i kofezita.com is Loella d.o.o.

 

BUYING AND REGISTRATION

On the kofezita.com webshop you have the option to complete your shopping without registration. However, if you decide to register when shopping, we will create a personal profile for you where you can track the status of your orders and receive discounts for future orders. Also, on the kofezita.com webshop there is a possibility to sign up for the newsletter, with which you will receive information about all future actions and offers.

The minimum order amount is 15 € (112,95 kn).

 

PAYMENT AND DELIVERY

On the kofezita.com webshop you can pay with payment slip/virman and with cards like Visa, Maestro, Mastercard, …

We deliver via the MBE delivery service. We will try to deliver the goods to you within 3 working days from receiving the order , or 3 working days from the receiving of the payment (if you have chosen to pay by virman).

 

REMARKS AND OBJECTIONS

By the art. 10 of the Consumer Protection Act, you have the right to send your written objections related to web shopping and you can send it to the email address [email protected] or by mail to the company address Poljski put I 8, 31000 Osijek.

Upon receiving a consumers complaint, we will confirm receiving in writing, and we will provide a written response within a maximum of 15 days.
 

STATEMENT ON THE PROTECTION AND COLLECTION OF PERSONAL DATA

Loella d.o.o. undertakes to provide protection to buyers personal data in such a way that it collects only the necessary, basic data about buyers/users that are necessary for the fulfillment of our obligations, informs buyers about the method of use of the collected data, regularly gives buyers the option of choosing the use of their data, including the option of deciding whether or not they want to remove their name from lists used for marketing purposes.

All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of Loella d.o.o. and business partners are responsible for respecting the principles of privacy protection.

 

OUT OF COURT RESOLUTION OF CONSUMER DISPUTES

In the event of a possible dispute, Loella d.o.o. and the Buyer will resolve the dispute peacefully, and if this is not possible, the competent court in the Republic of Croatia with the application of Croatian law is amenable.

Dispute resolution is possible before other conciliation centers.

EU regulation from 15.2.2016. throughout the European Union, disputes related to online purchases can be resolved through the ODR platform, which you can access at the link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.choos… .

 

COOKIE POLICY

In order for our website to work properly, for us to be able to make further improvements to the site, in order to improve your user experience and quality of service, this site must save a small amount of information (Cookies) on your computer. Over 90% of all websites use this practice, but according to the regulations of the European Union from May 25, 2018. we are obliged to ask for your consent before saving cookies. By using the website, you agree to the use of cookies. By blocking cookies, you can still browse the site, but some of its features will not be available to you.

 

INFORMATION ABOUT THE COMPANY

Company name: Loella d.o.o.

Address: Poljski put I 8, 31000 Osijek

E-mail: [email protected]

Online shop is open for orders 0-24.

The company is registered at the Commercial Court in Osijek. / MBS: 030274158, / OIB: 48710313045

A business account is opened at ERSTE & STEIERMÄRKISCHE BANK d.d. Rijeka, IBAN: HR7924020061101156380.