On the kofezita.com webshop, you can pay by payment slip/virman and Visa, Maestro, Mastercard, ...

Delivery is free for all orders over 19.99 € (150.61 kn) within Croatia, and we will try to deliver the goods within three working days of receiving the order, or three working days of receiving the payment (if you have chosen to pay by bank transaction).

We process all orders received on a working day by 1 p.m. the same day, so that, in most cases, the ordered product is handed over to the delivery service on the same day. Orders placed after 1:00 p.m. on weekdays (except Fridays) are handed over to the delivery service the next day. In contrast, orders placed after 1:00 p.m. on Fridays are handed over to the delivery service on Mondays. On Mondays, we also process orders received on Saturdays and Sundays.

After we hand over the product to the delivery service, we will send you a tracking number to your email address with our delivery service MBE Croatia ([email protected]). Unfortunately, we cannot influence the further speed of delivery and possible complications related to the delivery itself caused by the delivery service. Still, in practice, products are delivered throughout Croatia within 72 hours.

If the recipient does not exist at the specified address or the address is unknown, the delivery service will try to contact the recipient to agree on the exact time and possibly another delivery address. In case of impossibility of delivery, the shipment is returned to the warehouse: MBE d.o.o., Hrvatskih Kraljeva 18, 32000 Vinkovci.

The product will be delivered to the islands according to a special schedule - about which you will be informed.

After entering the necessary delivery date, delivery for abroad (EU member states) will be calculated during the billing process. The amount will be displayed before closing the order, together with other costs of the order.

 

PAYMENT METHODS

Payment for the products listed on the www.kofezita.com webpage is possible in the following ways:

1. Payment by credit card

It is possible to pay with Visa, Diners, Mastercard® and Maestro® cards. Payment in installments is not possible.

When paying in our online store, use Stripe - an advanced system for securely accepting payment cards online.


2. Internet banking

After selecting this payment method, the order confirmation with all the information required for payment will be sent to the Buyer's email address. The Buyer can make payments using Internet banking, or any option that the Buyer uses to pay bills (via the bank, Fina, Post Office, etc.) Upon receiving of the payment, the ordered item is sent to the buyer's specified address.

 
PAYMENT SECURITY

Confidentiality of the buyer's data is protected and ensured by the use of SSL encryption.

Online billing pages are secured using the Secure Socket Layer (SSL) protocol with 256-bit data encryption (SSL encryption is a process of encrypting data to prevent unauthorized access during transmission).

In the mentioned way, secure transfer of information is enabled, and unauthorized access to data is prevented during communication between the buyer's computer and the Stripe service, and vice versa.

The mentioned service and financial institutions (card houses) exchange data using a virtual private network (VPN), which is protected against unauthorized access.

Credit card numbers are not stored or available for review by Loella d.o.o. nor to unauthorized persons.

 

DELIVERY

The shipping price for Croatia is:

Home delivery within 2-5 working days - delivery price is 5 EUR (37.67 HRK) for orders up to 19.99 € (150.61 kn).

Home delivery within 2-5 working days - free delivery for orders of 19.99 € (150.61 kn) and more.

After entering the necessary delivery data, delivery for abroad (EU member states) will be calculated during the billing process. The amount will be displayed before closing the order, together with other costs of the order.

The specified delivery times apply to most destinations in Croatia (for islands and smaller towns, shipments are delivered according to the courier service schedule). The estimated delivery time for foreign countries is 5-7 working days, although they depend on the courier service and are subject to various external influences.

Products that have been paid for in accordance with the submitted offer will be delivered to the Buyer. During the processing of the shipment, the Buyer receives a notification by e-mail about the status of his shipment.

 

PRODUCT PRICES

Product prices on the website www.kofezita.com are expressed in euros (EUR) and include VAT. The cost of transportation is not included in the product's price, and it will be visible when confirming the order.

By internal decision, the company Loella d.o.o will put the offered products on special sale on its webshop in specific periods. Products that will be part of the promotional sale will be available to all Buyers (End Users) under the same conditions. The conditions of the promotional sale will be described in detail, i.e., the reasons for the promotional sale, the duration of the promotional sale, the limited quantity of promotional products, the discount amount, etc., will be indicated. Upon completion of the promotional sale, the company Loella d.o.o. will no longer accept further orders under those same conditions, but under the conditions indicated for that product.